Extra discounts at checkout.

Extra discounts at checkout.

Shipping Policy

Order Processing

  • All orders are processed within 1–3 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays shall be processed on the next working day.
  • DERMIQX wellness reserves the right to delay processing in case of high order volume, unforeseen circumstances, or stock availability issues.

Shipping Timeline

  • Standard delivery timelines may vary between 3–10 business days depending upon the customer’s location and courier partner serviceability.
  • Delivery timelines are estimates only and may vary due to weather conditions, logistics delays, festivals, strikes, or other external factors beyond company control.

Shipping Charges

  • Shipping charges, if applicable, shall be displayed at checkout before payment.
  • Free shipping offers may apply on selected orders, products, or promotional campaigns.

Order Tracking

  • Once the order is shipped, customers shall receive tracking details via SMS, email, or WhatsApp.
  • Customers are responsible for providing accurate contact and delivery information while placing orders.

Delivery Attempts

  • Courier partners may attempt delivery multiple times.
  • If the customer remains unavailable or provides incorrect address/contact details, the order may be marked as undelivered or returned.

In such cases:

  • Re-shipping charges may apply.
  • Refunds shall not be provided for failed delivery due to customer negligence.

Damaged Package During Delivery

Customers are advised to record an unboxing video at the time of opening the package.

If the package appears tampered, damaged, or leaking:

  • Customers must report the issue within 24 hours of delivery.
  • Clear photos/videos must be shared with the support team for verification.

Claims without proper unboxing proof may be rejected.

Incorrect Address Disclaimer

DERMIQX wellness shall not be responsible for delays, losses, or failed deliveries caused due to:

  • Incorrect shipping address
  • Wrong contact number
  • Incomplete customer information

Customers must carefully verify details before placing orders.

Non-Delivery Due To Courier Issues

While DERMIQX wellness works with trusted courier partners, the company shall not be held liable for delays caused by:

  • Natural disasters
  • Weather conditions
  • Transportation disruptions
  • Government restrictions
  • Courier operational delays

International Shipping

Currently, DERMIQX wellness may or may not offer international shipping depending upon product availability and courier serviceability. Additional customs duties or taxes, if applicable, shall be the responsibility of the customer.

Governing Law & Jurisdiction

All disputes related to shipping, delivery, or logistics shall be governed by the laws of India and subject to the exclusive jurisdiction of the courts located in Delhi, India.

Contact For Shipping Support

📧 Email: support@dermiiqx.com

📱 WhatsApp: +91-9311066844